When I first started working in a call center, one thing I can say I lacked was confidence. At times, I would have customers on the phone asking me questions, and my hesitant responses would lead to their doubt and disbelief. As weeks passed and I gained more understanding of the systems, I was able to confidently give responses, establishing trust and leaving customers satisfied. During this time I learned that confidence is everything!
As growing entrepreneurs we all have areas we are growing in and may not feel confident in, but learning to exude confidence even when you don't feel as confident, is vital. When you do not have confidence in yourself, how can someone else have confidence in you? Having confidence is one of the determining factors in business success. Join me as I share some of my top confidence boosting tips.
always be a student
Once you begin your business, and its running with little to no problems, it is easy to feel as though you have arrived and there is nothing else that you need. This however, is one of the biggest misconceptions in business today, although you are the teacher, you must ALWAYS be a student. Never get to a point in your business where you feel theres nothing that you can learn, always be teachable.
No matter your niche, all industries are constantly changing and developing, staying up on those things is important especially if you want to be successful in your business. Educate yourself and be ahead of the industry. Educating yourself can be as simple as watching YouTube videos, reading other blogs or educational pieces, keeping up with the news. Point being, the more education and training you take in, the more confidence you are able to put out.
learn to be okay with rejection
Getting rejected is can be one of the most challenging things we face. Discouragement often quickly leads to lack of confidence. Part of gaining confidence is learning to use discouragement as motivation to do better the next time. When you display confidence you do not concentrate on your weakness, rather you learn to maximize your strengths, When you get rejected, ask yourself what can I learn or what area can I grow in so that I don't make this same mistake again? Don't focus on the weakness/set back, instead focus on developing and growing the area you are strong in.
know your why
One of the biggest causes of lack of business confidence, is not being clear on what you have to offer. If you aren't clear on what you have to offer and why what you are offering is important, your audience won't be able to resonate with your vision. When you are confident and sure that what you have to offer is good, then you are able to confidently promote that thing.
If money is your why, that will truly show to your customers. One thing I know for sure is not many people like to simply give their money away to a person who is money hungry. When you have a connection with people, when you have a story and a why, displaying that confidence is natural. Focusing on your ideal audience, allows you to take YOU out of the equation and to focus on them. Take time and get clear on your vision and your ideal people to develop confidence in what you have to offer and who you have to offer it to!
I blogged more about knowing your why here.
Practice makes perfect
And finally, practice being confident. I know that it sounds silly but practice makes perfect. Determine ways to be confident in all situations, and not just when the opportunity arises. Learn to be confident even in the little things so that you can be confident in the big things.
Alright guys thats all for now! Until next time! Be confident and flourish on!